🔒 PRIVACY POLICY

Effective Date: December 2025

Nextdoor Sneakerz (“Company,” “we,” “our,” or “us”)

This Privacy Policy explains how Nextdoor Sneakerz collects, uses, discloses, protects, and manages personal information when you visit our website, purchase products, book services, or otherwise interact with our brand, including through third-party systems such as GoHighLevel (GHL).

Your use of this website constitutes acceptance of this Policy.

If you do not agree, do not use our website or services.

1. INFORMATION WE COLLECT

We collect information that can identify you (“Personal Information”) as well as non-identifiable information.

A. Information You Provide Directly

This includes, but is not limited to:

  • Full name

  • Email address

  • Telephone number

  • Shipping and billing address

  • Payment details (processed securely by third-party processors; we do NOT retain full card numbers)

  • Purchase details, cart activity, and order history

  • Service booking information (e.g., sneaker cleaning, pickup or drop-off preferences)

  • User-submitted content (inquiries, uploaded images, messages, reviews)

B. Information Collected Automatically

When you access our site, we automatically collect:

  • IP address

  • Device type and operating system

  • Browser information

  • Website pages visited

  • Date/time stamps

  • Session data

  • Cookie and tracking technologies

  • Referral URLs and analytics data

C. Third-Party Data

We may receive information through:

  • Payment processors

  • Shipping partners

  • Marketing tools (Meta, Google, etc.)

  • CRM platforms

  • Fraud detection systems

2. HOW WE USE YOUR INFORMATION

We use your Personal Information for legitimate business purposes, including:

  • Processing orders and payments

  • Shipping products and confirming deliveries

  • Fulfilling sneaker cleaning or pickup/drop-off services

  • Identity verification and fraud prevention

  • Customer support

  • Sending order confirmations, receipts, notices, and updates

  • Marketing communications (email, SMS, retargeting ads)

  • Improving site functionality and user experience

  • Maintaining business records and compliance needs

We may also use aggregated or de-identified data for analytics, advertising, and performance optimization.

3. HOW WE SHARE INFORMATION

We do not sell Personal Information.

We may share information with trusted third parties, including:

  • Payment processors (Stripe, PayPal, etc.)

  • Fulfillment and shipping partners (USPS, UPS, FedEx, etc.)

  • CRM and customer management platforms (GoHighLevel)

  • Email/SMS marketing services

  • Analytics and advertising partners

  • IT and security providers

  • Legal or governmental authorities when required

All third parties are expected to maintain industry-standard data protections.

We reserve the right to disclose information if:

  • Required by law, subpoena, or legal request

  • Necessary to protect our rights, property, or operations

  • Necessary to prevent fraud, abuse, or security threats

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, pixels, and analytics tools to:

  • Maintain site functionality

  • Analyze traffic and behavior

  • Personalize your shopping experience

  • Enable retargeting and remarketing campaigns

Users may disable cookies through browser settings, though certain features may become limited.

5. DATA SECURITY

We implement commercially reasonable security measures including:

  • SSL encryption

  • Secure payment gateways

  • Access controls

  • Data minimization

  • Routine platform security audits

However, no digital platform is 100% secure.

By using our site, you acknowledge and accept inherent internet security risks.

6. YOUR RIGHTS

Depending on your jurisdiction, you may have rights to:

  • Access the information we hold about you

  • Request corrections

  • Request deletion (subject to legal and transactional retention requirements)

  • Opt out of marketing communications

  • Request a copy of your personal data

  • Restrict certain processing activities

To exercise your rights, contact:

We will respond within a reasonable timeframe as required by applicable law.

7. RETENTION OF INFORMATION

We retain Personal Information only as long as necessary for:

  • Fulfilling purchases and services

  • Meeting legal and regulatory obligations

  • Resolving disputes

  • Maintaining business records

After retention periods expire, data is securely deleted or anonymized.

8. CHILDREN’S PRIVACY

Our products and services are not intended for children under 13. We do not knowingly collect information from minors. If a parent or guardian believes a minor has provided information, please contact us immediately.

9. THIRD-PARTY LINKS

Our website may contain links to external sites. We are not responsible for the content or privacy practices of third-party websites.

10. INTERNATIONAL USERS

If you access our website outside the United States, you acknowledge that your information may be transferred, processed, and stored in the U.S., where privacy laws may differ.

11. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Updates will be posted with a new “Effective Date.” Continued use of our website indicates acceptance of the revised policy.

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