You can chat with Nova, our AI assistant in the website chat, and upload photos for an instant recommendation. You can also email us photos if you prefer. We will guide you to the right service.

Yes. You can drop off your sneakers locally or ship them to us from anywhere. Pickup and drop off availability depends on your zip code. You will see eligible zip codes during checkout.

Our pricing starts at $60 for a Fresh Clean, $75 for a Deep Clean, and $120 for the Fried Hard Special. Add ons like Touch ’Em Up, Sole Icing, or Lace Swaps are also available. You can check out our services and add-ons here.

Yes. We clean leather, suede, nubuck, canvas, mesh, knit, rubber, synthetic materials, and specialty materials like patent leather, pony hair, satin, and 3M.

We offer Touch ’Em Up, Sole Icing, Lace Swaps, minor paint fixes, and whitening where applicable. These can be added to any cleaning service.

Check the Sneaker Spa page for the full breakdown.

Yes. We regularly work on Jordans, Dunks, Yeezys, Air Max, and other high value and limited pairs using safe and professional techniques.

Most services take 24 to 72 hours depending on the service level and any add ons required.

Yes. If you have multiple pairs, chat with Nova or email us photos first. We will recommend the right service for each pair before you purchase.

Never. We clean everything including beaters, grails, gym shoes, hoop shoes, and everyday rotation pairs.

After you send photos or speak with Nova, we will confirm our recommendation with you. We will always make sure you get the right clean for your pair.

No. Nova gives fast recommendations, but you can always email us directly for help. You can talk to a human any time.